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Complaints and Claims

To submit a new claim or complaint, please click here. If you have a claim or complaint that was opened before March 1st 2017 and you wish to check on progress, please click here

Documents to be uploaded:
  • The damage report signed by the local rental company and by you
  • The police report
  • A copy of the rental contract
  • Proof that the deposit was paid in cash or charged to your credit card eg. a credit card statement showing that the card was debited
  • A detailed evaluation of the damage


You have a question? Find in a few clicks the answers to the most asked questions.
Click here: Frequently asked questions (FAQ)